Contact Private individuals

Do you have questions about travel documents, customs entries, or importing vehicles and pets? Use our contact options and find the right contact persons for your inquiries.

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Questions on Passport, identity card and visa.

Questions on e-dec web (online customs declaration).

Questions on the lump-sum heavy vehicle charge (PSVA) for foreign vehicles such as motorhomes

Questions on Foreign Tade Statistics of Switzerland.

Other issues such as vehicle importation, moving to Switzerland, online shopping, cross-border shopping, animals and plants, etc.

Requests for retroactive customs clearance of pets must be addressed exclusively to the Competence Center for Pets KoHe:

• Retrospective Valuation of Pets

  PDF250.69 kB22 July 2024

Further information, including contact details: Dogs, cats, domestic animals.

Further information

• Further contact options

  Contact form FOCBS

  Border crossings and customs offices, opening hours

• Customs contact centre

  Switzerland:

  [phone]

  Germany:

  [phone]
  [e-mail]

  Austria:

  [phone]
  [e-mail]
  

  Italy:

  800-257428 (from Italy)
  [phone] (from abroad)

  France:

  0 811 20 44 44 (from Italy)
  [phone] (from abroad)

  United Kingdom:

  Questions on customs:

  [phone]
  Contact form

  Questions on entry requirements:

  [phone]
  Entering the UK