Information office for customs regulations

The information office answers general queries about customs regulations and procedures for private individuals and companies concerning matters such as importing a vehicle, moving to Switzerland, internet shopping, tourist traffic, plants and animals, etc.

Availability by telephone:
The call center is available from Monday to Friday from 8 am to 11.30 am and from 1.30 pm to 5 pm.

Tel.:  [phone]

E-Mail: FOBS contact form

Further information

• Opening hours

  Border crossings and customs offices, opening hours

• Customs contact centres of other countries

  Germany:
  Private persons: [phone]
  Enterprises: [phone]

  Austria:
  [phone]
  [e-mail]

  Italy:
  800-257428 (from Italy)
  [phone] (from abroad)

  France:
  0 811 20 44 44 (from France)
  [phone] (from abroad)

  United Kingdom:
  Questions on customs:
  [phone]
  Contact form
  
  Questions on entry requirements:
  [phone]
  Contact form