Process simplification and digitalisation

The systematic simplification and end-to-end digitalisation of FOCBS processes formally began with the launch of the DaziT programme on 1 January 2018 and will be completed by the end of 2026.

Teaser EETS2

Initial results

In the first four years of the DaziT programme, the FOCBS was able to put around 20 mobile apps, other applications and basic IT services into operation.

New smartphone apps enable digital customs clearance for tourist traffic (QuickZoll), mobile payment of the lump-sum heavy vehicle charge (Via, recognised as the best Swiss app of 2019) and the automatic activation of customs declarations when crossing the border (Activ and Periodic). Furthermore, thanks to internal apps, FOCBS employees can make more efficient queries regarding checks, collect receipts on the move and sign in and out of work via smartphone. This significantly increases the security and effectiveness of operations.

The digital services of the FOCBS are gradually being launched in ePortal. Registration and user management are based on the self-care principle – at any time and from anywhere. Thanks to DaziT, the master data is now managed on a central platform (SAP MDG), which is an important preliminary step in the renewal of the nationwide SAP systems (SUPERB project). 

The first elements of the new Passar goods traffic system have been implemented in commercial goods traffic. The accompanying document and e-com and Chartera Output applications allow contactless interaction with customs. Since autumn 2021, the FOCBS has been the first customs authority in Europe to test the use of telematics for fully automated activation of customs declarations at the border. It uses existing interfaces from fleet management systems for this.

The digitalisation of the collection of levies is also progressing. Beer taxation has been almost completely implemented electronically with Biera. Connection to the European toll system EETS is the first stage in the complete overhaul of the HVC collection system. The progressive automation of the collection of transport levies represents a significant contribution to making border crossings quicker.

Risk analysis is improved through participation in the European Import Control System 2. With the introduction of ICS2 in postal traffic, customs data in online trade is already transmitted upon dispatch from third countries.


Agile implementation

The FOCBS is consistently applying agile methods to implement the DaziT programme. Since summer 2019, the SAFe framework model has been used for overarching coordination. The projects described in the DaziT special dispatch of 2017 were each assigned to a value stream.

In these value streams, the specialist representatives define the needs from the user's point of view (so-called epics), the overarching prioritisation takes place in the FOCBS portfolio, and implementation finally takes place in the so-called Agile Release Train (ART). The ART called «Acziun» (Romansh for movement), which is the DaziT «software factory», currently consists of 14 teams that meet every ten weeks for a two-day Program Increment (PI) planning event. 

The five value streams of the FOCBS

Entrance door with truck in reflection


The main applications will be put into operation between 2022 and 2025, including:

  • the new goods traffic system Passar to replace NCTS and e-dec/e-dec web (2023/2025) 
  • the new border control system, including the latest Schengen/Dublin refinements (2022/23)
  • the new uniform reporting system (2024)
  • the next generation system for performance-related HVC collection for domestic lorries (2024).

Coordination with partners and stakeholders

The successful implementation of DaziT requires close coordination with national and international partners. Talks are under way with neighbouring customs administrations and with the European authorities in order to make crossing the border simpler, quicker and, above all, seamless. The focus is on the creation of a digital BorderTicket. Exchanges with companies and business associations take place in the business advisory group and in various working groups. The cantons and security organisations are also regularly informed.