Questions & answers (FAQ)

Possible errors Solution

The app isn't working. What should I do?

For example:

  • Unable to scan transit documents
  • Telephone has no battery/reception/roaming
  • Other technical problems

Contact the customs officers at the border crossing and hand over the transit documents.

How can I add or delete T1/T2 transit documents (MRN)?

Before you start your journey, i.e. before you send the data: you can make as many corrections as you like.

During the journey: Tap "Edit trip". You can now delete an MRN or add new ones.

How can I correct the vehicle registration number?

Before you start your journey, i.e. before you send the data: you can make as many corrections as you like.

During the journey: Tap "Edit trip". You can now change the registration number.

I have an error message (warning triangle) on my phone. What must I do?

Call the phone number shown, or contact the customs officers at the border crossing.

https://www.bazg.admin.ch/content/bazg/en/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/activ/systemfehler.html