Information office for customs regulations

The information office answers general queries about customs regulations and procedures for private individuals and companies concerning matters such as importing a vehicle, moving to Switzerland, internet shopping, tourist traffic, plants and animals, etc. 

Availability by telephone:
The call center is available from Monday to Friday from 8 am to 11.30 am and from 1.30 pm to 5 pm.

+41 58 467 15 15

By e-mail: FOCBS contact form

Customs contact centre of other countries

Germany:

Private person: +49 228 303-26020
Enterprise: +49 228 303-26030

Austria:

Italy:

800-257428 (from Italy)
+39 06 50241 (from abroad)

France:

0 811 20 44 44 (from France)
+33 1 72407850 (from abroad)

United Kingdom:

https://www.bazg.admin.ch/content/bazg/en/home/services/kontakt-oeffnungszeiten/hotlines/auskunftszentrale-zoll.html