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Information offices by topic - find the right contact person for you
Simple and general questions on merchandise: Customs Information Office
Service Desk FOCBS
Technical problems with specialist applications and Customs applications: e-dec, e-dec web, NCTS and LSVA. For all other technical problems, please contact your own IT support service.
e-dec web technical support
For questions in relation to a declaration with e-dec Web (e.g. provisions for preferential assessment, provisional assessments, etc.) the respective customs offices are to be contacted. The contact details can be found in our list of offices. In case of technical problems with e-dec Web, the Service Desk FOCBS is available.
CSP account and HVF account
Heavy vehicle charges (mileage-related and lump-sum) (not available in English)
Declaration problems, payment reminders, decisions
Emotach appliances technical support (LSVA) (not available in English)
031 372 74 52
Questions on Foreign Trade Statistics of Switzerland
Precious metal control
Questions on services such as official inspections (hallmarking) and precious metal analysis or trade and industrial control
National media service
Information for journalists.